In a nutshell 

Mary's Meanders proudly offers unforgettable tours around Scotland for discerning travellers interested in history, heritage, their Scottish Ancestry, Mary Queen of Scots and Outlander.

Originally begun by Emma Chalmers in 2014,  she was quickly joined by Anne Daly. Together they combined their expert local knowledge and passion for the Outlander novels and TV series to create a range of responsive Outlander Tour Experiences.

The pleasure of being awarded Visit Scotland Thistle Awards Regional Ambassador for The Lothians and Borders in 2018/19 has only been equalled by spending a whole day touring with Diana Gabaldon.

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Travel back in time with Mary’s Meanders and discover how Scotland’s past shaped Jamie and Claire’s story.  Just like Diana Gabaldon

When the talented Outlander author joined a Mary’s Meanders tour, it was exciting… and a little scary too. What if some of our behind-the-scenes stories and historical facts weren’t right? Can you imagine?

To steady our nerves, we stuck to what we do best. We listened to our guests and found out what would bring them joy.

It worked. Diana Gabaldon tweeted her thanks for a #VERYScottish and unforgettable Outlander experience. 

Now we can’t promise you’ll meet a man like Jamie Fraser. But we can guarantee a warm welcome, meaningful locations, great stories, a flexible pace and lifelong memories.

Make sure you get the most from your time in Scotland.  Tour with expert guides that focus on you. With Mary’s Meanders, you will arrive a visitor and leave a friend.

Solo travellers and Outlander fans especially welcome.

Company Video

Terms and Conditions

These Terms & Conditions (the “Agreement”) describe what you are legally entitled to expect from us, in addition to your obligations as a customer. The terms “the Company”, “we”, “us” and “our” refer to “Mary’s Meanders” The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services. These Terms & Conditions (the "Agreement") describe what you are legally entitled to expect from us, in addition to your obligations as a customer.  The terms "the Company", "we", "us" and "our" refer to “Mary’s Meanders” The term "you" refers to the customer visiting our website, booking a reservation through us or otherwise using our services. By booking your tour with the Company or using our website, you are agreeing to be bound by the terms of these Terms & Conditions. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (1) the cancellation of your tour booking, (2) your forfeiture of any monies paid for your tour. Tour Prices All prices are quoted in Pounds Sterling (GBP).  Tour prices include the use of a private vehicle and the services of a driver/guide. Please note that tour prices do not include admission fees to any paid sites, hotels, meals, ferry costs or tips, unless otherwise stated in the tour description. By making payment you hereby agree to these Terms & Conditions. Tour prices are final at the time of booking.  If you do wish to amend or adapt any portion of your tour, following the payment of the balance, we will do our utmost to accommodate you, though some changes may incur an extra cost.  Any amended totals will be highlighted to you prior to payment of the balance. Cancellation policy In the unlikely event of any cancellation by the Company any monies paid by client will be fully refunded, not including any irrecoverable payments made to 3rd party suppliers as part of your tour. In the event of client cancellation of a day tour prior to 8 weeks before departure date, full payment minus any third party costs incurred, will be returned. In the event of a cancellation of multi-day tours or overnight extended touring by the customer, cancellation charges shall be as follows: - Cancellation not less than 8 weeks prior - fully refundable less deposit. Cancellation 8 weeks to 30 days prior -  refundable less 75% of the value of the trip. Cancellation within 29 days - non-refundable.  If the tour is reduced or cut short whilst on tour by the client no refunds are available under any circumstances. Deposits taken for any multi day tours are non refundable. Please note that any deposits that Mary’s Meanders has paid in advance on behalf of a client as part of the tour and a refund cannot be made to the company; these deposits will be deducted from any refund due. Force Majeure Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, Force Majeure.  In these booking conditions, Force Majeure means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, flood, an outbreak of a serious illness at your tour destination, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity. Force Majeure also include the coronavirus pandemic and its impact such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as the implementation of social distancing). Insurances It is a condition of our acceptance of your booking that you obtain appropriate travel insurance. This insurance must include cover for (i) cancellation or curtailment of your tour as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), (ii) personal accident, (iii) personal liability, (iv) medical expenses and repatriation in the event of medical need (v) cover for costs and liability arising from any specific activity you intend to participate in. Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for your particular needs, including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy.) Please be aware that any advice against non-essential international travel (including as a result of the coronavirus pandemic) issued by your home country may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance. Please read your policy details carefully and take them with you on tour.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.  We do not check alternative insurance policies.  Liability The Company accepts no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our negligence, in which case our liability is limited to a maximum of the tour cost.  Any activities such as walks or visits to attractions are completely at the client's own risk. The Company will use all reasonable means to ensure that the vehicle arrives on time to begin the tour and that it reaches its destination on time. The Company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control this includes traffic delays, weather and other unforeseen instances. Privacy Statement We will only use your personal information as set out in our privacy statement. Changes to these Terms & Conditions The Company reserves the right, in its sole discretion, to change the Terms under which Mary’s Meanders is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates. Dated: March 2025 Signed:  Emma Filgas

Privacy Policy

Privacy Policy Mary’s Meanders Ltd. is committed to keeping your personal details secure. We will not pass them on to other companies and organisations. This privacy policy explains how we collect, store and use personal data about you in connection with your use of the website at www.marysmeanders.co.uk. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which Mary’s Meanders make the Website available to you. Please read this privacy policy carefully. If you do not want your data to be used as set out in this privacy policy, you should not use this Website. 1. Who we are Mary’s Meanders is a tour company registered in Scotland. Our registered office is 18 Cameron Knowe, Philpstoun, West Lothian. We respect your right to privacy and will only process personal data you provide to us in accordance with GDPR and all other applicable privacy laws. 2. Why we collect data In general terms Mary’s Meanders collects your data; to provide you with the most user-friendly online navigation experience; administer tours send periodic emails, primarily for marketing purposes We also gather statistical and other analytical information on an aggregate basis of all visitors to our website. This data comprises information that cannot be used to identify or contact a user, such as demographic information for example. User IP addresses Browser types Anonymous statistical data involving the use of the website. 3. Who receives your data The recipients of the data are Mary’s Meanders staff (permanent, fixed term, contract and trainee) who process the data only in the ways that have been defined in the “why we collect data” section. Each staff member has been educated about the importance of the GDPR. 4. Links to third party websites Mary’s Meanders website contains hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy statements, which will let you know how personal information collected on those websites will be used. Third party websites are also likely to use cookies and will have their own policy on this also. We, therefore, urge you to review their privacy statement and cookies policy when using these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk. 4.1 Rezdy Tour Booking Software We use online booking system Rezdy to manage our tour bookings. You can find out more about Rezdy's privacy policy upon request. 4.2 Payment processing When booking using Rezdy your payments will be processed by Paypal. You can read their privacy policies here. PayPal Privacy Policy (UK) (https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB) 4.3 Facebook Messenger We use Facebook Messenger to provide a live chat service on our website. You can find out more about Facebook’s Privacy Policy here. (https://www.facebook.com/full_data_use_policy) 4.2 Google Analytics and Remarketing Third party vendors, including Google, may show Mary’s Meanders ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Mary’s Meanders website. We may also use analytics data to serve ads based on a user’s prior visits to our website, as well as to develop remarketing lists for customised campaigns (Remarketing Lists for Search Ads). Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. https://policies.google.com/technologies/ads In addition, you may also opt out of third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. http://optout.networkadvertising.org/?c=1#!%2F 4.3 Social Media Mary’s Meanders uses a variety of social media channels and any data captured by Mary’s Meanders via these channels will be done so with your consent. Social media channel advertisers will be required to obtain consent from users for the collection of data for personalized ads (e.g. remarketing tags to build audience lists) and for the use of cookies where legally required (e.g. conversion tags). Social channels we use can be found below: Twitter Facebook Instagram Youtube 4.4 E-newsletters We use a third-party provider, MailChimp to deliver e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy. (https://mailchimp.com/legal/privacy/) 5. When will Mary’s Meanders Contact Me? 5.1 Mary’s Meanders may contact you: in relation to any service, activity or online content to ensure that Mary’s Meanders can deliver the services, e.g. to verify your email when you sign up for Mary’s Meanders newsletter in relation to any correspondence we receive from you or any comment or complaint you make about Mary’s Meanders products or services; in relation to any personalised services you are using: eg. Email newsletter to invite you to participate in surveys about Mary’s Meanders services (participation is always voluntary); to update you on any material changes to Mary’s Meanders’s policies and practices; and for marketing purposes, as set out in section 2 Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from Mary’s Meanders.3.2 Personal information you provide by phone, email, in letters and other correspondence and in person When you phone Mary’s Meanders Mary’s Meanders call operator might ask for some personal information in relation to your query. Mary’s Meanders will retain this information until we respond to your call. Then we will destroy the information. When you email Mary’s Meanders Any records we create after responding to your email will be destroyed once the email is sent. When you write a letter to Mary’s Meanders Mary’s Meanders will only retain the information necessary to respond to your letter. This will be no longer than 14 working days. 5.2 Will I be contacted for marketing purposes? Mary’s Meanders will only send you marketing emails where you have agreed to this. We may personalise the message content based on any information you have provided to us. We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, and Twitter). This could involve showing you an advertising message where we know you have used Mary’s Meanders products and services. If you don’t want to be shown targeted advertising messages from Mary’s Meanders, some partners and third-party sites allow you to request not to see messages from specific advertisers on that site in future. 5.3 Can I delete my data? You can always request to delete personal information Mary’s Meanders holds on you. To proceed with such request: email tours@marysmeanders.co.uk to request deletion phone Emma at Mary’s Meanders on +44-781-868-7066 writing to Mary’s Meanders, 18 Cameron Knowe, Linlithgow EH49 6RL, UK Deleting your records from Mary’s Meanders datasets will erase any personal information we have about you and it will mean any data we hold about how you have used Mary’s Meanders will be made anonymous. 5.4 Can I find out what personal information Mary’s Meanders holds about me? You can find out if we hold any personal information on you by making a ‘subject access request’ under the Data Protection Act 1998 or GDPR. If we do hold information about you we will: Provide you with a description of it; Tell you why we are holding it and how long for. 6. Your rights Under the Data Protection Act 1998 and the General data protection regulations (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/Please address requests and questions about this or any other question about this Privacy Statement to the Data Protection Officer, Mary’s Meanders, 18 Cameron Knowe, Linlithgow EH49 6RL, UK. If you have any concerns about the way that we use cookies or respect your settings, then please contact us at emma@marysmeanders.co.uk. 7. Changes to the Mary’s Meanders Privacy Statement We keep our Privacy Statement under regular review. This Policy was last updated on 19th May 2018. Since this Policy is under regular review, you may wish to check it each time you submit personal information to Mary’s Meanders. If you do not agree to these changes, please do not continue to use Mary’s Meanders websites. You can also request deletion of your Mary’s Meanders data record at any time – please see section 3.4 for details. If material changes are made to the Privacy Statement, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). 8. Contacting Mary’s Meanders About this Privacy Statement If you have any questions or comments about this Privacy Statement, please contact: tours@marysmeanders.co.uk 9. Complaints Mary’s Meanders seeks to resolve directly all complaints about how it handles personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office whose contact details are as follows: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AFTelephone – 0303 123 1113 (local rate) or 01625 545 745 Website – https://ico.org.uk/concerns